Massachusetts Health & Accident Insurance Practice Exam

What is the time limit for a policyowner to notify the insurance company of a claim?

1. 15 days

2. 20 days

3. 30 days

4. 45 days

The correct answer is: 20 days

In Massachusetts, the policyowner is required to notify the insurance company of a claim within a specified time frame, which is essential for ensuring that the claims process can proceed smoothly and the company can assess the situation accurately. The correct timeframe for notifying the insurer is generally 20 days from the time of the incident that brought about the claim. This period allows the insurance company to begin its investigation and timely settlement process, which is crucial for both the insurer and the policyholder. The importance of this timeframe lies in maintaining clear communication and documentation between the policyholder and the insurance company, preventing delays in the claims process that could cause financial strain or complications in coverage. Notifying the insurer within this period helps ensure that all necessary information is collected and reviewed while details are still fresh, which is beneficial for both parties.